International shipping is calculated by weight at checkout.

International prices are excluding SA tax. The customer will be responsible for all customs tax and import duties that are levied by their respective country. A tracking number to track shipment is issued to the customer. Unfortunately, we do not accept returns on international orders.

Alternatively please contact us at sales@athi.africa for shipping costs and information.

All parcels are dispatched with a tracking number. Once a parcel is dispatched a tracking number is emailed to the customer.

The provision of goods and services is subject to availability. In cases of unavailability, a refund is processed and paid within 30 days.

Cancellation of orders by the customer attracts a 10% charge for administration costs. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the our standards. Should Athi exercise this right, the User will receive a full refund with no deductions.

Any complaints or compliments regarding the standard and quality of the product or products bought through the e-commerce facility should be directed to sales@athi.africa.

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Non defected product may be returned within 14 days of receiving the goods. A full refund will be given (via initial payment method). Customers may open the package and check the contents but the product must be returned unused, and all original packaging and labeling must be returned otherwise a refund will not be issued.

Defected or faulty products may be returned within 14 days and a full refund or if chosen by the customer, a swop, will be given once we have received and confirmed the fault.

For returns over 14 days a credit note will be issued within 30 days of purchase.

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